David Stanley Kia

Of all the David Stanley dealerships this is the WORST to purchase from. I've had 2 cars in less than a month because of misfiled paperwork. Not to mention I have to add additional money down for a car that drives like crap and has missing parts. Worst place and not accommodating at all. Please take your money elsewhere!

WARNING: If you are shopping for a new (or used) vehicle, DO NOT SHOP AT DAVID STANLEY KIA! If you think they are a reputable dealer THEY ARE NOT! They will rob you blind! We were looking for a reliable vehicle that would be great for a growing young family. We bought an All Wheel Drive 2009 Dodge Journey with 98K miles on it. We were really happy with the great deal from the Black Friday promotion they were running. We loved it until 5 weeks later the check engine light came on and the vehicle would not shift past 2nd gear. We took it to a mechanic to see what the problem was. I called David Stanley Kia asking for a manager to see what they would do for us since we hadn’t even owned the vehicle for 2 months yet. The operator said all the managers were busy so I left a message to have someone call me back. Two days later, when I hadn’t heard anything, I called again and spoke to Jordan “The Used Car Manager.” He said that he would take care of us and get us into something else off the lot, just call him and let him know what the mechanic determined the problem to be. The mechanic figured out the whole transmission needed to be rebuilt. So I called David Stanley Kia again and asked for “Jordan The Used Car Manager” and was told he was busy so I left a massage. I called 3 days in a row leaving messages for him and never got a call back. So I drove to the dealership after work with my 4 month-old daughter. When I asked to talk to a manager they asked who our salesman was and sent him to me instead of a manager. After examining what was wrong with the vehicle and what Jordan had told us Jordan appear. I again repeated the problem and said I had left 3 messages for him to call, to which he replied “this is the first I’m hearing of anything but there are two used car managers named Jordan.” He said he would call around and see if he could find someone “with a transmission just laying around” they could use to fit our vehicle, and then he disappeared. The salesman started showing us different SUVs and cars on the lot asking “how do you like this car?” “What about this one?” “Do you want to test drive that one?” With every option he pointed out, I asked what the price was but he couldn’t give me any answers. Jordan eventually came back and told me he could give us $3000 (not even half of what we paid) in trade in for the Journey towards something else. The cheapest car on the lot (that wasn’t remotely close to what we were looking for) was an SUV without AWD that had nearly 200K miles and was covered in rust that the salesman had said would probably end up going to auction for parts. That was clearly not something we wanted and we would still have had to pay the difference. We chose to have the mechanic rebuild the transmission, which ended up costing us $3900. We also had to replace the tires because two of them were cracked and showing the inner tube and leaking air. The other two tires had almost no treed on them and needed to be replaced, which cost another $875 and another $85 to replace the tire pressure sensor that is missing causing the tire pressure light to be on at all times (the salesman said the tires just needed air!). Add in the oil change that was needed as well as the windshield wiper blades that had to be replaced totally $120, and the registration, tax, and title at $320. Not to mention the hardship of having to borrow a vehicle from family for over a month between the dealership not calling me back and the mechanic rebuilding the transmission. More than half of the time we have owned the vehicle we haven’t even been able to drive it! We went to David Stanley Kia expecting the experience of reputable dealer, not to be robbed blind.