Crossroads Family Dentistry

Really trust this dentist office. Always professional. Exceptional dental diagnosis and care.

Unprofessional!!! Wrote wrong spelling of name on prescription. Had to make multiple pharmacy and visits back in person to the office in order to get my prescription filled!! Absolutely unacceptable. If you can't spell then you don't need to be working in an office where that skill is required!!!

It was most disappointed experience in my life. I did a crown with D.D.S Chris Faulconer. He used an automatic machine to measure the contour of your teeth. Once it came out, it was as smooth as a mirror. It is also very short. It can not compare with my two other crowns that made by a different dentist I have many years ago. My tongue could touch a bit gap. His attitude was very bad. He said let me give you an education. I spent two much time to go there twice now I have to redo it. It is horrible! He is the worst, irresponsible person in my life

I've been a loyal patient for many years. My daughter followed me there and recently my brother. Dr. Dais has done all of our recent work. He is very professional and responsive plus the results of his expertise have been apparent to us all. The rest of the staff at Crossroads are also very helpful and competent. I highly recommend the staff and the facility

The doctors and staff at Crossroads Family Dentistry are outstanding, thorough and compassionate.

The staff and Dr. Underwood were excellent! I had been very nervous to get any dental work done (my previous dental experience was awful). Dr. Underwood was professional, gentle, and quick. I was so relieved after my fillings were completed. It was much quicker than I had anticipated and much less painful. The staff are very nice and helpful. When I brought my 7 year old daughter to get her first cleaning and check-up, the staff and Dr. Underwood were wonderful in engaging her and making her feel comfortable.

They claim to be more affordable but you get what you pay for. On my visit there, the dentist did not even see me. Isn't part of the dentist visit to see a dentist? They told me it was not necessary. Also, there is no customer service at all. Not once did someone even ask how I was doing, instead, they just sat me down, cleaned my teeth as fast as they could, while only speaking to each other about what parties they were going to after work. Please go to any of the other dentistry - there are ton in other areas. They don't even use any of the new technology - all of theirs are the same from the 90s.

I have been going to Crossroads since they were at the mall, almost 10 years I guess. The staff have always been professional and efficient and Dr. Webb is stunningly honest not to mention uncommonly competent.



Before finding this dentistry I was apprehensive having my teeth worked on because of past experiences elswhere. Dr. Webb is the best I have met at administering the pain medicine and knowing exactly how to help make procedures as pain-free as possible.



There rates are very reasonable especially considering the excellent level of service. I have many co-workers who have switched to Crossroads - and all of them have thanked me.



I highly recommend Crossroads Family Dentistry.

I had poor dental care all of my life until I finally got dental insurance in 2004. Someone recommended Dr. Underwood to me and I am sure thankful that they did because he has been wonderful!!! After a bad experience as a child, I have always been very afraid of dental work...until now that is. Dr. Underwood did some major work on my teeth and was always very attentive to pain management. He did fantastic dental work for me with very little pain at all. I don't even get nervous when I go see him now!



Another plus is that I have never waited more than 10 minutes in the waiting room and office staff has always treated me in a professional manner.

That is what brought me to Crossroads Family Dentistry, the ad in the paper that stated "We Cater To Cowards" many years ago....... I believe the offices were out of a large 2 story house at the time. I started out seeing Dr. Dais, and over the last 14 years or so I have seen Dr. Underwood. There have been several times emergencies and such I have also seen Dr. Webb. I do not like dentists!!!!!! But when I or one of my children must go to the dentist it is off to Crossroads Family Dentistry! I have never been treated with anything but respect at their offices, even when I start whining because of my fear of dentists. The dental assistants are awesome!!!.

I have a personal story and will try and make it brief....... 13 years ago I was put on a seizure medication to control what my Dr. believed was trigiminal neuralgia (sp?). My husband had just been diagnosed with epilepsy and was already on seizure meds, what a pair we were!! Went for a regular Dr's appt and was informed I was pregnant......Dr suggested abortion, was not supposed to get pregnant while on these meds......and now I was high risk and no one wanted to take care of me. We had been trying for a few years to get pregnant so now we were dealing with all sorts of emotions..........during this time I went for my normal cleaning and xrays with Dr. Underwood, as stated on the records they had me update my meds and health information. Dr. Underwood waltzed in singing something, and then asked about the updated information... he said they are all wrong...I had 3 upper teeth that were bad and that is where all of the pain was coming from not trigiminal whatever, he said taper off the drugs, we will get those teeth repaired and you will be fine......he was blunt to the point and correct all around! I tapered off the meds, put my foot down to my family Dr, and neurologist, received my root canals (gladly) and even though I was still high risk, only because of the unknown about what might happen being as I was on the meds when getting pregnant, my son came out fine! I say all of this because this came from caring people and their expertise. This place is a business, things happen if you have a problem with billing issues or anything I have never had a problem thus far in them explaining anything to me. This is my story......will get off my platform now......I was just looking up the exact address for Crossroads Family Dentistry online for a friend and saw where I could voice my opinion!

Thanks!

Conna Weaver

Crossroads Family Dentistry with David A Webb (et al) is the most unethical immoral people I have ever had dealings with. David A Webb is incompetent and overcharge for both bad work and work that only appeared to be finished. For example he drilled a large hole in a tooth and only partially filled it. Shortly there after the pain began, and after numerous attempts to get him to find and fix the problem, which he knew about all along, I finally went to another dentist and had to have the tooth removed. The other dentist said that the hole was clearly visible and was done with a drill, and there was no excuse for Webb not fixing it. After finding this out, I contacted them and they refused to even discuss the issue. There is much more to this story but everyone should get the idea to stay away from them at all costs.

Crossroads family dentistry will get into your pocket and you will never see a refund.They have every excuse in the world for not paying back an overcharge. I will never use them again.