Avis Rent A Car

This Avis location is the worse Avis branch I've ever used. I'll never use it again. NEVER! The only positive quality I can mention is their consistency -they sucked when I picked up the rental and they sucked when I returned it. See, consistent.

Pick up: The employee/owner, Don Hopper was surly as he processed our paper work and acted annoyed that I pointed out his rental agreement was charging $70 more than my reservation stated. He didn't even offer to change it until I insisted he do it. BTW- the time he spent making this price change was nearly 25 minutes. Can anyone say "passive aggressive"?

Drop off: Returned van after an 8 day rental and was told by Don I'd be charged $50 for cleaning the van because it wasn't in the "same condition as it was when I picked it up". Whoa, the agreement plainly says there is a cleaning charge for "excessive soilage", but our van's condition was normal for an 8 day rental. Since when do rental companies expect us to return a rental with a full detail? This tactic was plainly an attempt to extort me into doing his job (routine cleaning).



BOTTOM LINE: I rent the car and Avis cleans it. That's the way it's supposed to work.