Topper Bakery

Formally a GREAT bakery. It suffered a fire September 2021 and remains closed until rebuilt.

VERY DISAPPOINTING, to say the least. I called a month in advance to see if it was possible to place a custom order for unicorn sugar cookies for my daughter's 1st birthday party. I was told to bring in the cookie cutter, along with a picture of what I wanted and that they would be able to make them. I brought in the cutter and was then told to email the photo to their decorator. I called to double check a few days later that my email had been received, and to also get a final price. I then called 2 days before my daughter's party to confirm and to get a pickup time. They said since it was a Saturday to come in anytime between 10am and 2pm to pick them up. I told them that my daughter's party was at 2pm, so they'd have to be picked up earlier and again they reiterated that I could pick them up at 10am. Day of the party, my husband went to pick them up at 10am, and they were not finished. The girl at the front said that they had tried multiple times calling the number that I wrote down on the bag with the cutter, to no avail. I never wrote down my phone number. I sent it in my email. Then, the girl told me it was probably my phone since when I had last spoken to her I said my phone was acting up. I never said that. Each time I called on my work phone, which is a land line. I understand people make mistakes, and obviously somebody within their bakery wrote my number down wrong, but why lie to me about calling me, or that my phone is acting up? Check my email. I asked the girl if I could get a discount or refund of any sort since they weren't ready when they said they would be, and she said no. She actually laughed and said no, because it wasn't 2pm yet. She told my husband to come back at noon.He went back at noon, and they were finished alright. They looked as if my 1 year old daughter could have frosted them better. We reluctantly handed them out as favors, and everybody stated how ugly and stale they were. This top pic is what I showed their decorator what I wanted, the bottom one is what they did.