Beckstrom Body Shop

I took my car to Beckstrom body shop and had a great experience with them. When I dropped it off on Monday, they told me it would be done by Friday because I needed my car back for the weekend. To my surprise, they called me Thursday and told me it was done. I picked it up and it looked fantastic. Better than it had before the accident! Great service and great to work with.

The same day of the accident I had an estimate done by John Chevalier Collision Centerz collision repair shop and it came out to be ~2400.00 dollars. I stopped by Beckstrom Body Shop to get an estimate for the work needed on my car, because it was what my insurance recommended. That day Jason Beckstrom promised me that all the work on the car would be done in five (5) days and that they would return it to me by Friday the 9th of February if I brought it in to the shop on Monday the 5th of February. The estimate Jason Beckstrom had given me was for 2539.59 and it included replacing some parts with new ones, like the hood, because they were beyond repair as Jason Beckstrom explained to me.

I brought my car into the Beckstrom Shop on Sunday the 4th of February so that they would have it early Monday as they had instructed, so that I could have it back by that following Friday the 9th and reduce car rental costs

On Thursday the 8th I called Jason Beckstrom and he informed me that they were not going to be able to give me my car because they did not receive the correct bumper. But he told me that I would be done on Monday at noon. I then asked him what was going to happen with my rental since I now had to keep my rental for longer than he had initially promised. He informed me that since I was going to get it back on Monday that he was willing to help me out and pay for the extended time that I would need the rental for. So we left it at that

On the coming Monday I called back around noon and they told me that it was not done yet but that it would be done by 5:30. So I called at 5:30 and they said that it was not finished yet and that it would be sure finished on Tuesday at noon. So I called back Tuesday at noon and they once again said that I had to wait until 5:30 to pick it up. When I called at 5:30 on Tuesday to pick it up they said that they had received the wrong part and that it would not be until Wednesday at noon. So Wednesday at noon I called back to check on the status of my vehicle that was now in the shop for twice the time that they had promised me and they said that I was being finished up and that it would be done by 5 that evening. When I called later that evening at 5 they told me that the car was not done but that it was drivable. When I got to the shop the car’s left headlight did not work but I had to take my car because I could not keep paying for this rental just because the shop could not get the parts right.

After all of this lying and misinforming on the Body shop’s part, I went home to take a look at the work they had done. This is where I found out that there were parts missing that were there when it went into the shop on the side of the vehicle that was not involved in the accident, I also found broken parts on the accident side that had not been replaced and I also found out that they had not gone with a new hood like they had told me but rather tried to fix it without informing me and of course failed to leave it in the good condition anyone would expect.

Two body shop technicians met me at a parking lot the next day, away from the body shop, to try and fix the headlight because Jason Beckstrom said he did not want me in his shop any more. Once again after failing to fix the headlight the technicians told me that when they had ordered a 1500.00 dollar wiring harness, they did not actually install the entire new part (in order to save time and labor) but instead cut the section out that they thought was the bad part and replaced only that section. Turns out this did not fix the issue and Jason Beckstrom said that he does not want to continue fixing the car but rather that I take it to another shop in town and let them deal with it.

So twelve (12) days later, I still don’t have my car in fully operational condition and I’ve had to pay for my rental double what I was supposed to when this was going to be a five (5) day job as they had promised.