Jet Set Vacations

"Travel By Jen" and "Jetset Vacations" are the same company.



Booking with Jetset Vacations in not a problem, and the transaction is not the issue. They don't mind taking your money while giving you cheap, packaged, but ultimately unsatisfying vacations to Costa Rica. They are not in the business of providing good customer service, or owning up to their mistakes.



Google Jetset or Travel By Jen and the internet is full of complaints from unhappy customers who were duped into lack luster vacations. We recently booked a 7 day trip to Costa Rica from Sept 19th 2012 for one week. What Jetset does not tell you is the details.



Here are the details:



---Your flight will be from 10am - 5pm. You will get your Adobe rental car (standard) included. Driving an automatic is extra $, but to fully insure your car you will pay $380USD over 7 days (including a necessary GPS). So check with your credit card company first to see if you have auto insurance coverage and how much for total loss on a vehicle. Also, if you don't fully insure the car for total loss, they will hold $800USD on your credit car vs. $300 if you do.







---Once you get your car, the sun will be setting by 6pm. So you will be driving at night. We had to go to Arenal. That is a 3 hour and 45 minute drive with 75% of the way up and down a winding mountain in complete darkness with, pot holes, speed bumps, and FOG that you can't see beyond 10 metres.





----At all the resorts you will be staying at Tico's and their families have the run of the place at any time, but mostly on weekends. They will show up by the hundreds, with children in tow, speaking Spanish only, and using all the common areas that you will be using. That is the restaurants, pool, beach, beach chairs, and anything else you may want to partake in as a guest. This is exactly what happened in Punta Leona (close to Jaco).



We wrote an email to Jetset, and got a response from Robert Phillips. In several emails he fully tried to tell us we were wrong about all of the above as though we had not personally experienced it. He was not helpful at all, and did not offer any kind words or compensation.