Portobello

after making a online reservation on their website for 6 people at 7:30, we were told when we arrived that online reservations over constantly overlooked! we showed them our confirmation and the response was "next time call" after speaking with hostesses and a manager we ended up waiting at the bar until 9:15 before being seated. at this point the music is starting and the lights go way down. we order dinner and had to use our phone flashlights to eat by. our server was very good, not her fault everything else stunk! the manager failed to check back with us after all we had been through. never offered to buy us a drink or dessert over the huge inconvenience caused by their complete negligence and lack of management. when planning a night out with friends, SKIP THIS PLACE.

I was astonished that there could be any non favorable reviews. There Italian food is terrific, large portions, reasonably priced, Ambiance one of the nicest in Bergen County. boo to the nay sayers. It is fabulous.

The place is impressive, but after you get inside, it all changes. We had reservations for 4 for Saturday night at 8:00. We had to wait an hour before we were seated and then our waiter disappeared. The food is very good and the portions are worth the price, but the customer service is one of the worst I have ever experienced. I will never go back, and I would not recommend the restaurant. There are so many other places that want your business and give you quality service.