Reviews
01/02/2015
Provided by SuperpagesIncredilble!!!!! I order take out with delivery about once a month from you. Tonight, I ordered for the first time your Eggplant Rollatini entree' which on your website states the price is $14.95. I received the order with a bill for $$17.25 for the entree plus delivery charge and tax in addition. I call your restaurant think it was a mistake on your end with the overcharge and speak with one of your staff who states...it's not a mistake..." the website hasn't been updated in SEVERAL years." I speak with the manager who is defensive and not customer service oriented to tell me " The website states prices subject to change." I say..."but your staff told me your website hasn't been updated in several years, I only order online from your website"...manager's response " We can send you a menu." I make mention that this is not good customer service and again that the online menu hasn't been updated in several years." Manager's response again..." We can send you a menu" My response..."you've just lost a customer who orders at least monthly from you" Manager's response... " OK FINE." It's not about the $3.30 price increase, it's about your rotten attitude over the phone and defense of a menu that hasn't been updated with pricing in several years. Yes, you have lost me as a customer. And I will gladly share on yelp and other restaurant review sites. i.e., A local favorite, or highly recommended because
Details
Phone: (732) 728-7004
Address: 56 Monmouth Rd, Oakhurst, NJ 07755
Website: https://www.giannispizzeria.com
More Info
- Payment method
- all major credit cards
- Price Range
- $$
- AKA
Gianni's Pizzeria-Oakhurst
- Other Links
- Categories
- Other Information
Wi-Fi: No
Attire: Casual
Cuisines: Caterers, Italian, European, Continental, Pizza
Alcohol: No
Takes Reservations: No
Outdoor Seating: Yes
Price Range : Average
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