More Info
- Email Business
- BBB Rating
- Location
- Nahatan Street Shopping Ctr
- AKA
Nails & Co Norwood
- Other Link
- Categories
- Other Information
Price Range : Average
Reviews
05/04/2012
Went to this place for 2+ years every other week to same tech (20%+ tip each time) for nails and occasional pedicure. Their policy is they will fix a "problem" if there is one. Went and needed a fix before I went on vacation (preventative measure). The technician had a hissy fit even though I had an appointment for the fix and arrived early so as to not make him wait etc... (I had to wait for him). I am assuming his fit of anger was because he couldn't leave as early as he wanted too (an hour before the store closes), and I dared say that I needed a repair. He didn't listen to what I needed done and why. Caused a public scene and humiliated me in front of all the clients in the store, saying he never wanted to do my nails again (when I tried to explain why I needed more than just glue, and it to be done right). Manager apologized to me, called the owner who made him fix it the correct way. I never received an apology from the tech for his horrible humiliating behavior. I don't think I will be returning due to the embarrassment, as apparently this kind of behavior is allowed and nothing was done to the tech to inform him that what he did was wrong and a detriment to their business (others in the store were shocked and horrified to be witness to the scene). HORRIBLE customer service skills by the tech, no matter how many times the manager apologized. This was also one of their better technicians.
Details
Phone: (781) 762-0706
Address: 111 Lenox St, Norwood, MA 02062
Website: https://www.nailsandcospa.com
People Also Viewed
- Heavenly Nails Heavenly Spa
18A Central St, Norwood, MA 02062
- Delorenzo Salon Inc
500 Washington St, Norwood, MA 02062
- Hair Cuttery
146 Nahatan St, Norwood, MA 02062
- Chris & Sam's Barber Shop
1076 Washington St, Norwood, MA 02062
- Salon Divoe Inc.
884 Washington St Ste L, Norwood, MA 02062
- Strands Hair Salon
170 Walpole St, Norwood, MA 02062
- Essentials Day Spa
532 Washington St, Norwood, MA 02062
- Supercuts
1415 Boston Providence Tpke, Norwood, MA 02062
- Mai Hair Braiding
6 Fairmount Ave, Hyde Park, MA 02136
- Milan Nail & Spa
555 Providence Hwy, Walpole, MA 02081