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WL
Wendi L.

07/09/2013

Overall
Smelly, hot and staff could care less

Took my kids yesterday and the place smelled like dirty feet and it was hot so it made the smell more pungent. There is absolutely no supervision, by parents (not their fault) or staff and kids were climbing on the outside of the structures. The two young men at the front were extremely busy playing on their phone to actually physically get up and walk around. I also was a bit concerned because there was a young man that probably was 200 lbs bouncing and he was as big as an adult. The kicker was when I asked if I needed to sign the waiver when I was paying, the young man said, don't worry about it. Their insurance company might think differently about that.

olmun

09/03/2011

Overall
untrained!!!

well i believe it was sometime in july or aug to book a party with LL I spoke to somebody there and told them i really wanted to book a party but i didnt get paid untill fri and if we could work something out? She said fine that she would take my c.c # I told her not to run it that I would go pay cash that fri the latest on sat..this female said fine as long as you come by fri if not i will not hold the party. I told her that was fine just dont run the c.c and I understood if I didnt show up by friday she wouldnt hold my spot...well I never showed up assuming they wouldnt hold my spot muchless run my card...well guess what they ran my card and took 100$ out of my account!! I called the owner she said well I have been calling you and I never got a call back so I ran your card!! I couldnt believe this!! This is not we agreed on I told her I need my money back she said she couldnt and would give me a gift card I told her that money was for my bills she said she couldnt do anything about it!!! I totally understand this is her lively hood but this is not what we agreed on and now im short 100$ so beware people LL does not hold thier word...Then she tried to lie about booking staff for "MY PARTY" and couldnt just have them not working a party? So I asked her so you will give me a gift card and have your staff standing around so why cant you give me my money back? She tried to come back with a lame reason for this??? Like I have said I understand its her buisness but this was not what we agreed and and she took my money...so be very carefull when doing buisness with L.L

claimed iconBusiness Response01/04/2012

I am the owner of Leapin' Lizards. I am the one that spoke to and booked this party. We do not and have never taken a reservation without a deposit. We get sold out so unfortunatley we can not hold a spot without a deposit. However, we will hold a deposit for a few days as in this case. She was told that the card would be held until Fri. for her to come in and pay cash for the deposit. However, if the deposit was not received by the agreed upon date the card would be run. (that's why we took the card, we would not have taken the card to hold if we did not need it for back up in case she did not show with the cash) I hate that obviously she misunderstood. We called 3 times and sent an email before the card was run. She did not bother to respond until the card was ran. Every person booking, the info on our website, the info on their confirmation email, and on all of our marketing materials state that deposits are transferrable but non-refundable. We pride ourselves on our customer service. I wish we could make each and every customer happy because we love what we do. However there are those customers and certain situations that we just can not resolve. Unfortunatly this was one of those. She provided the card as payment and reserved a party we would never just take someones money.

This listing has been claimed by a business representative.

Details

Phone: (817) 427-2789

Address: 7601 Boulevard 26 Ste 121, North Richland Hills, TX 76180

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