Eclipse Flooring

Do NOT EVER have flooring installed through Lowes who subcontracts out to Eclipse flooring! We usually do our own home improvements, this time we decided to get hardwood installed before Thanksgiving to save time. This has been an absolute NIGHTMARE! The day they were supposed to be here to measure I inquired if they would definitely be on time as we were going out of town that day. I was given a two hour window that I could definitely live with. 5 phone calls later after being approx 6 HOURS late they finally showed up. We missed 1 full day that was paid for out of our vacation. They scheduled to install yesterday 11/21st between 8:00-10:00AM, after AGAIN not showing up and multiple phone calls my husband was told they left a message changing time to 1:00-3:00 there was no missed calls or message and my husband was leaving to El Paso. With my furniture literally crammed in to every little corner moved for the install ad Thanksgiving scheduled at my home they wanted to install sometime next week. The ONLY good thing about Eclipse flooring is Mindy she went out of her way to get them here today to get installed prior to Thanksgiving. With that being said they literally just charged me $300 additional to grind a few spots on the floor or the install would not happen. Feeling I absolutely have no other option this late in the game and it being the night before Thanksgiving I paid it . Save yourself the headaches and frustration- do not think it will be easier having Lowes do your installation it DEFINITELY WON'T BE! 😡😡

Do NOT EVER have flooring installed through Lowes who subcontracts out to Eclipse flooring! We usually do our own home improvements, this time we decided to get hardwood installed before Thanksgiving to save time. This has been an absolute NIGHTMARE! The day they were supposed to be here to measure I inquired if they would definitely be on time as we were going out of town that day. I was given a two hour window that I could definitely live with. 5 phone calls later after being approx 6 HOURS late they finally showed up. We missed 1 full day that was paid for out of our vacation. They scheduled to install yesterday 11/21st between 8:00-10:00AM, after AGAIN not showing up and multiple phone calls my husband was told they left a message changing time to 1:00-3:00 there was no missed calls or message and my husband was leaving to El Paso. With my furniture literally crammed in to every little corner moved for the install ad Thanksgiving scheduled at my home they wanted to install sometime next week. The ONLY good thing about Eclipse flooring is Mindy she went out of her way to get them here today to get installed prior to Thanksgiving. With that being said they literally just charged me $300 additional to grind a few spots on the floor or the install would not happen. Feeling I absolutely have no other option this late in the game and it being the night before Thanksgiving I paid it . Save yourself the headaches and frustration- do not think it will be easier having Lowes do your installation it DEFINITELY WON'T BE! 😡😡