Lacey Mechanical

We had Lacey come out to fix a water leak at our church/school. We were originally quoted $1200 to cut a hole and to repair the leak in our main water line. We were told it could be more once they got in and found out what was wrong. The water was leaking up through the asphalt and creating a puddle. They came out on Friday and assessed the problem and charged us for that visit in addition to the $1200 quote. This quote did not include putting asphalt back into the hole. They came out on Monday and dug down to find the leak. The leak was under the place where the puddle was, but the six foot hole they had cut in the asphalt was the other direction, so we were informed that there would be an additional $600 charge to cut the hole out bigger (in the right direction). Based on where the leak was, I would have cut the hole that direction to begin with. We called and asked why it would be so much and we were informed that there would be 4 additional hours of labor so that was the justification for the extra $600 (that's pretty expensive labor). The job was done, and I will say that the guys who fixed it did a good job on the repair, but when they came in, we told them to leave the bill and we would have our accounts payable person send them a check. They contacted their office and the lady there said we had to pay right now. It made us feel like they thought we wouldn't pay. I thought commercial accounts got a little time to write the check. Needless to say, we will NEVER use Lacey Mechanical again, and we will let everyone we can know that they needlessly overcharge and just nickel-and-dime you to death.

I am a licensed contractor and i know what all of you all mean the work they provide is HORRIABLE had a issue with my ex-wifes a/c and furnace the put in 3 motors and still no problem solved after 4 weeks of their so ex-wife called me and found they wired the fan motor backwards took me all of 10 minutes to find the problem and they charged her 600 dollars for nothing

Sold us a unit, but did not tell us about required maintenance plan to maintain warranty. It was to be 10 years parts and labor and lifetime on compressor and heat exchanger.

Now they said because we did not pay them to come out twice yearly we have not warranty. Something is wrong with the unit. It cannot maintain 77 degrees when it is 84 outside. They say they cannot find a problem. We are stuck with their bill and the electric bill of a system that runs and runs.

Plus they did electical for us at the same time. Bathroom heaters were installed wrong, plugs no longer work.

They charged us too much to begin with but were local. Plus their shabby and irresponsible work is costing us even more.

THEY ARE WORSE THAN USELESS!!

DO NOT CALL THIS COMPANY FOR ANY REASON!!

they dont show up when they are suppose to, leave early, dont finish a job, break things and then bill you for cruddy work that they didnt even complete. HORRIBLE customer srevice... would not recommend

We used them for the plumbing in our new home and they didn't ask questions or refer to plans or the fixtures we had purchased. Then didnt show up when they were suppose to and when expected the home owner to come up with solutions to their problems they created. Took zero responsibility for their screw ups.