Midtown East Pharmacy & Surgical LL

NEGATIVE 5 STARS. never in my life experienced such unprofessionalism and corruption. the first week of September they gave excuses til November why they couldn’t fill my sons bed pads. Jack stated they were trying to bill the insurance but didn’t know the codes for billing. Had ME googling the billing and prescription codes, product item as he stated he didn’t know what to do. last 2 weeks of October Jack came after I threatened to report them, with wrong items stating they couldn’t read the prescription. Then Jack brings me a plastic bag with a few disposable bed pads and disappears for 2 weeks. Each time I call he has an excuse Stating the shop was vandalized and he was robbed and beat up. November jack calls stating he got my sons delivery but they had to change my sons diagnosis with the health insurance company. I asked him why would he need to do that as my son has been getting these products from other pharmacies for years. He stated to get paid from my insurance. I told him I think it’s a bad idea. December they don’t deliver when they were supposed to and just randomly show up at my door with 1/2 a prescription days later. Then a few days later again they show up randomly with the other half. I call to tell them they must inform me to deliver and why isn’t the entire prescription coming all at once. January they don’t show up I have to keep calling. Then they show up with 1/2 of the prescription again. I call to find out when they will deliver the rest. I get the run around. Jack sassing me like a young school girl and talking down to me as well as giving me false delivery dates. They delay and then the following week show up with only 2/3 of the prescription. asked when the last 50 bed pads will be delivered, Jack tells me he delivered the entire order. I tell him this is the exact reason why I told you to bring my entire order at once. I am reporting them to the NYS Division of Licensing for Pharmacy and Allied Health Professions amongst other agencies.

I actually found tiny droppings in my folded prescription receipt. I actually wasn't surprised when I saw the pharmacist checking all around the label printer first. Just a really dirty place with an unbelievably smal tc inventry and outrageous prices!!!!!!!!!!