Immaculate Laundry

Don't use the services here. This laundry that also has the address as 520 Isham street Is an awful place. I been there for a total of 4 times from June - August 2012 but never again. The place is dirty that includes the little washing -cars, baskets, bathroom, the towel they use to clean... The people attending are not people-person, no manners they are ignorant, and have no clue how to handle a business. Not to mention is overprice, $2.00 for the small load, $3.50 medium, 5.25 for the biggest load,$ 0.25 for 8 minutes in the dryer.



Here are the details of my unacceptable experience in that place. In my fist and second visit I saw the workers mishandle clothes from the drop-off-service when clothes item failed to the floor while removing the load from the dryer they just retuned the item with the clean clothes to be folded.



Additionally, I had place delicate clothes in the dryer at low temperature and left the business for the 30 minutes for the time that it was going to be drying. As I return before the machine finish I notice the worker had increase the temperature to high. When the worker saw me staring at the temperature setting he smile and said that he increase the time so that I don't complain that the clothes didn't dry! I just said "ok" and hopped that my clothes was not ruined.



My third time it was a different person working yet I had the same problem with the temperature.



My fourth time and last, was the WORSE, I put my clothes in the washer and left for 35 minutes. When I arrived the worker had place my clothes in a basket. I understand that if I'm not there when the load finish and someone needs the machine the rule is that the clothe will be remove but there was exactly 7 vacant machines of the same size and only 2 clients. The workers placed my clothes in a basket that was filthy. Very calmly but very sad I approach the worker and ask if she had taken out my clothes. She started yelling part of it not even in English; I only understood that she took it out because I was gone for a long time, to which I answered very calmly that the problem was the place where she put the clothes and not the action of her taking out the clothes. She continue screaming I guess to me and also to another worker, i'm no sure because it was in another language, I didn't said anything but put the clothes back in the washer. Still without said anything anything else I when to the Quoter changing machine to change money to put the rest of my clothes in the Dryer when the male worker came up to me and said "if you don't- like don't come anymore" to what I just answered "ok". As I was leaving to pick up the detergent from my home, I notice he turn on the machine to wash the clothes that had been in the dirty basket with no soap. He should've at least tell me that he was going to turn on the machine so that I could tell him to wait for me to get the detergent. To make the experience more dreadful, 2 of the dryers I picked for sheets and towels did not dry in 40 minutes-high, I had to change the machine and pay for 32 minutes for each of the 2 loads.



After spending$ 28.50 paying the machines in that laundry I headed out walking by the workers and they didn't even acknowledge me. In non of my visits to this laundry did they said I'm sorry.



I so wish things where different this is the only laundry I know of in this area, the business has a lot of machines and I never seen it crowded.