Brusco Realty

Been living in a Brusco apt. for less than a year now. Service is not good. They rarely return calls and you as a tenant need to be quite aggressive for maintenance to come and help with any issues.

The apartment itself is not the best. Doors have been installed improperly and generally the place is not well maintained. It is obvious that the apartment and building is old and not well kept.

Most importantly, my Brusco apartment has been broken into twice. Both times no sign of forced entry, and Brusco has had a spare key both times. I like to give people benefit of the doubt but twice is too much. When I called to report, the receptionists were very dismissive and not helpful.

Overall, spend that expensive rent money somewhere else where the people won't literally rob you.

ABOVE AND BEYOND CUSTOMER SERVICE! Joe Brusco was wonderful as my realtor. He took time to listen to my needs and found multiple apartments that met my criteria. He filtered the choices after questioning me about what I liked and disliked about the apartments we had just seen. He was responsive by phone and email. He was always punctual and I felt he never wasted my time (it was obvious that he prescreened each apartment he took me to.) In fact, even after the lease was signed (when other agents would never be seen again) Joe was helpful to me by securing professional services and furniture. I would highly recommend Joe to anyone looking for a professional, caring realtor.

I moved into the Brusco's building two years ago and yes I have had issues with my apt but they were handled immediately upon making a call to the office or the super... The staff has been very helpful and kind to me.. My experience overall with the Brusco Family has been a very positive one... K

I believe I'm the exception to the stereotypical landlord/ tenant dynamic.



I've lived in a Brusco building on the Upper Westside for many years. All in all, I can only characterize my experience as extremely positive.



Whenever there's been a problem in the apartment, it's been tended to in a timely manner. In fact, I've often scheduled a repair on the same day I've reported it. Also, once a work order is generated, I can contact the plumber, electrician, painter, or contractor directly,

without having to deal with a middleman.



Though I live on the ground floor directly facing the street, I've never felt unsafe. It has also given me many advantages: heat is immediate from the boiler directly below my apartment, water is from the city instead of the tank on the roof, a vintage elevator is not a concern, and being right off the lobby means the area around my front door is presentable.



My dealings with the office staff are courteous and easygoing, and while my contact with the Bruscos has been limited, it has always been cordial and respectful.



I appreciate the ongoing responsibility of upkeep and repairs, and I love the fact that the responsibility isn't mine, but the benefits are. In short, I consider this my home, and I'm very grateful to be living here."

In View of some recent derogatory comments made about the Brusco's, I thought I would offer my insights about my experiences with the family business after 30 years of residency on 92nd Street.

In all that time, I have basically found them supportive, reasonable and responsible. They have carried me through lean periods when rent was over due and my funds were low. They have made repairs promptly and professionally. When I call the office for any matter, large or small, I am always treated respectfully and usually with a swift response to my issue.

My acquaintance with Paul and Joe Brusco is strong and I find them to be stand up guys with little or no agenda except to satisfy their tenants needs. I have been able to argue loudly and strongly with no repercussions and when all is said and done, we quickly return to a genial friendship. I enjoy my apartment, they take care of needs in the apartment and sometimes even offer a faster or more efficient route to solving any problems.

Landlords are generally perceived as "the enemy" with their only agenda being to raise the rent." I have found, in my experiences with the Brusco's, nothing could be further from the truth.

Thanks for reading and if you have problems with your building or apartment...instead of taking to social media to air your issues, call the office and talk to them. They are available and ready to do the right thing.

Predatory Scumbags!! Never rent from these criminals!!

Nothing wrong with Brusco Realty

Avoid Brusco Management at all costs! I moved out of one of their apartments 3 1/2 months ago and they STILL have not refunded my security deposit to me. I did everything by the book, always paid my rent on time, no damage to the apt, etc, and upon moving out was assured that I would receive my security deposit within 60 days (as per my lease). It has now been over 100 days and I still have not received my refund. Whenever I try to call Celsa at Brusco, it goes directly to her voicemail, and the few times I have been able to speak with her directly she has told me they missed my security refund as an "oversight" and has assured me it will be sent in the mail that week. Needless to say, I am still waiting, and am planning to pursue legal action at this point since they are still holding over $2,000 of my money. Since I moved out of the area I am not able to follow up directly, but if I still lived in NYC I would be showing up at their management office every day until my money was returned. AVOID USING BRUSCO AT ALL COSTS.

Being a long time resident of the upper west side and living in the same apt. for over 25 years (thanks to the compassion and understanding of the Brusco's) I can only rebuke anything negative about the entire Brusco Family. For years I felt like I had to apologize to anyone coming over to my apt. for the first time as the entry and hallways were atrocious! Soon after the Brusco's purchased the bldg. the improvements began and they continue....and I am talking major improvements from a new boiler to all new stairs and flooring. As for the Brusco office staff especially Orchid and Celsa, they are ALWAYS courteous and professional. It may not look like it here but I know many, many happy Brusco tenants!!