Sound Cleaners

I used their service because it's located just at the side of the apartments building I live. Although the quality of their service needs to improve, I was OK with it util I had a brand new pants shortened by them. It was supposed to be an easy job. I didn't expect them to touch the top of the pants. However it turned out they ironed the whole pants, and what it's worse is that the lines pressed by the iron don't match each other and one of them even doesn't go straight. When I nicely told the lady at the store that the pants is OK with just a small problem, she replied "You just complain" even before I told her what the problem is! After I described to her the details of the problem, she told me "I'll charge you to iron it". I had to tell her, again and again, that it's a brand new pants and it must be the tailor who caused this problem. She argued with me and her voice was so loud that I had to ask her to lower it so that we could have a good conversation. After minutes of conversation, she agreed to iron the pants for free so that the lines match each other. It literally took her a couple of seconds to do that. I just didn't understand how hard that could be (there was no another customer at that moment). I believe that the lines, although they match each other, get to the places lower than they are supposed to. But the lady refused to do further to make it right.



I had a brand new shirt tailored by them along with that pants. Although I don't believe the price is reasonable (they charged me the shirt for more than $50, the pants $14), I would have been satisfied if they've got the job done well, or that lady was nice. It turned out it's the worst experience I had with dry cleaners.