A Cozy Fireplace

Lies and ineptitude are the business model practiced at A Cozy Fireplace. Down payment on Dec 18, 2014. Was told 6-8weeks for fireplace door installation. Finally, installed July 31,2015. Eventually I had to contact the manufacturer Stoll to get the job done. Their salesman Rich told me Stoll had to close down plant because of weather. Found out this was a lie. Then pretended to call Stoll, while I was in his store, and that the doors were in quality control and would be shipped the next day. Found out this was a lie. Later said Cozy Fireplace had the doors and was ready for installation. Called the day before installation was scheduled and said installer had a family emergency and had to cancel. Found out this was a lie. When I demanded to see the doors he said installer had them. Found out this was a lie. Eventually, after 3 months, the WRONG doors were installed. When I called to inform Rich, I would not be paying for these, he threatened to put a lien on my home.

Fed up with Rich's lies, I started talking to the owner Greg. I know understand where Rich learned how to deal with customers. On April 26, Greg took the wrong doors from me, to send to Stoll, so the correct doors could be made. I was told the whole process would take 2 weeks. Later, found out Stoll did not receive the incorrect doors until May 20, so they could not manufacture the right ones. But, finally on June 3, an installer came to my house with the correct doors. Greg told his installer not to leave without cash or check for remaining balance. Fed up with A Lying Fireplace, and for my own financial protection, I said I would only be paying with credit card. A cash deal was never agreed on and their business advertises right on the front door that credit cards are accepted. Greg refused to accept this payment and told his installer to remove the doors, frame and mortar. Installer did not want to get involved, so he wisely just took the doors.

After much back and forth between Stoll and me, the fireplace doors were installed on July 31 and I will be paying with credit card. The upside, I do have a great story about just how bad customer service from this business can be. STAY AWAY, you have been warned