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(302) 324-9500CallVisit WebsiteVisit WebsiteMap & DirectionsDirections134 N Dupont HwyNew Castle, DE 19720Write a ReviewWrite Review

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SJ
Steve J.

09/06/2019

Overall
Atmosphere
Food
Service

I use to like buying at this store, but the quality of service has gotten considerably worse of late... They have gotten very slow to the point that every-time I visit they are directing people to park at the end of the drive-thru lane by the door instead of a parking spot so they can take the food to you when it's finally ready... There's is not much room to go around any car parked at the end of the drive-thru lane and it's a dangerous situation because I have seen passengers opening car doors and getting out of cars and almost being hit ...

On my most recent visit a vehicle again was parked in the drive-thru lane, I was speaking to the shift manager about the potential of an accident happening when they ask customers to park at the end of the drive-thru lane and asking the other customers to drive around them, a guy came up to the window moved the lady I was speaking to and said, "well the car already left" so what.... I ask him who he was and he said he is the assistant manager and his name is Ronnie...

He then handed me my food and milkshake... His hands were dirty like he hadn't wash them for a while, so I had to return the food and ask for a refund... I don't eat food from nasty people!!!

I don't think I will ever buy from that store again...

Details

Phone: (302) 324-9500

Address: 134 N Dupont Hwy, New Castle, DE 19720

Website: http://locations.arbys.com/us/de/new-castle/134-n-dupont-hwy.html

More Info

General Info
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.
Extra Phones

TollFree: (800) 984-8289

TollFree: (800) 599-2729

Payment method
master card, discover, amex, visa, cash, company card, check, debit
Location
Airport Plaza
Categories
Other Information

Cuisines: Fast Food

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