City of New Bern Electric

do NOT get city of new bern power if you can help it! in july they started charging the usual late fees for late payments, and now they also charge you a DEPOSIT!!!! then, they say they will make a payment plan for you to pay the outrageous deposit, (which they get by adding you two HIGHEST bill in 24 months) and they break it down to 10% for each month. and you also have to go there to the office every month to ask for a payment agreement to keep this plan, which is going to make it look like you can't pay your bill all of a sudden. looking for the city managers office e-mail now to complain. he makes 140,000 a year, most of us work 11 hours a day, and pay our bills as soon as we get payed. so all we can do is call attorny general in NC. and file a complain, cause charging a late fee AND deposit at the same time sounds illegal. it should be anyway