Bei Capelli Salon & Spa

I asked for about an inch off my length and layering to be put in, my stylist, Tyler, did put in layers... Or should I say "layer" and he managed to cut off about 4" off of my length. He flat ironed my hair so well that it didnt show and He did not show me the back of my hair before I left so I left none the wiser. The next day I had my wedding hair trial, I hadn't styled my hair from the cut to the trial so little did I know what had happened. My hair stylist then had to cut another 4" off my poor hair to try to salvage it. He had cut it uneven, chunks were missing from sections, it was just awful. I have been growing my hair out for 8 years and get a regular trim, but because of this butcher job, I am not not able to have my hair styled the way I wanted for my wedding in 3 weeks. The salon manager did not act like they were really that interested in making up for this stylists lack of care. I was refunded but that doesn't make up for me losing over 8" of hair right before my wedding. The manager did not even ask for a picture or ask if there was anything else they could do for me. Their lack of care for what has happened to me is unprofessional and uncaring. My 4 year old nephew could have done better with his eyes closed. It took 8 years to get to this length, It took him an hour and a half to destroy it. I would avoid this salon at all costs. They don't seem to care about what happened or the actions of their employee. After I posted a review on their facebook page, the stylist claimed I was a liar and that he didn't do that to my hair.



After posting my review and being called a liar by the stylist, he then PM'd me threatening that if I didn't take down my review from all the sites, that he would press charges for libel and harassment.. then, the owners of the salon said they fully back up their stylists work, still gave no apology, then deleted my review, reported it to facebook and blocked me. So I am very happy to know that they cannot do the same on YELP. WORST CUSTOMER SERVICE EVER.

best salon in town! right off the highway very convenient... only salon on state st. and all the girls do a good job!