Sterling Yellow Cab

My son called and was told 15 min. After many calls and being told he is almost there the cab showed up. It took one and a half hours to get there. The cab was a mini van - Nissan my son beleives - champange color. The driver started going the long way and my son tried to tell him but he was busy on the cell and sstayed on the entire trip except when he asked for the $10 fare. Insult upon injury.... when I called and asked for the owner a man ssaid he was not the owner and he could help. I told him he could not that I wouold like to speak to the owner. He then identified himself as the manager. I told him what happend and then it esclated to him telling me "F@@K YOU" many times rather than give me the owners contact info. I WILL MAKE A COMPLAINT TO THE CAB LISCENSING IN LOUDOUN!