Reeves Carpet Cleaning Inc

Dirty. Rude. Disrespectful. Unprofessional. Unnecessary. Will never use again!



Everything went fine until the gentleman packed up to leave. (I believe this was the co-owner as the woman on the phone indicated her husband would be out to perform the carpet cleaning. She was nice and courteous on the phone.)



The stained carpet he came to clean was presumably clean BUT the entrance carpet and tile where he came in to access the stained carpet was now DIRTY from his filthy wet shoes (no booties covering his sneakers or anything). The carpet had visible grass in it and the tile had debris.



I politely inquired, "are you going to clean up where you were walking with your shoes there?" And he politely replied, "Oh, I can, yeah" and unloaded the vacuum again.



He vacuumed, packed up again, and said, "that should do it." I asked, "well, what about the tile in there?" He replied "ok" and walked back to the van and got a rag.



He starts to walk in with the rag--and given the poor service I received thus far--I thought he was going to walk through the carpet I just requested to be vacuumed, so I said "well, if you're going to..." and he interjects with a sarcastic tone, "YEAH, I'm taking my shoes off." So he slops the rag around on the tile and again with attitude says, "there you gooooo!"



I ask, "do you guys not normally wear booties?"

REEVES: Not normally, noooo, we don't.

ME: I don't appreciate the attitude.

REEVES: What do you mean attitude?"

ME: You're getting an attitude with me like you don't expect to clean that.

REEVES: I don't have an attitude with you! I CAN GET ONE!!!, 'CAUSE NOW I'M LATE FOR MY NEXT JOB! I don't understand. I cleaned it up. It's fine.

ME: Ok, well you are getting an attitude about it and I had to ask for it. I mean, you're in here to clean the carpet but then you dirty up where you walk in.

REEVES: I didn't see any dirty that I left!

ME: Ok, well I did.

REEVES: Ok that's fine. Have a nice day.



Buyer beware...