Mr. Rooter of Central Indiana

STAY AWAY. THIS PLACE IS A RIP-OFF. I am not impressed with this place. Let me describe my experience. I own a home in Indianapolis and my tenant rents from me and called this place for a backed-up sink/ garbage disposal. The technician called me on my cell to tell me the copper is worn out (bs) and the pipe was sloping the wrong direction (also bs). The house was built in the 50s and I lived in it for 8 yrs and the pipe always sloped the right direction to drain, but on this day, it didn't.



I'm several states away and had no choice, but to let them do the work as this was about 2 days before Christmas and my tenant would not have been happy with a backed-up sink. They assured me they do not charge more because it's the holidays. Come to find out, they overcharge all the time. I had no choice. It was $1100 and I paid by credit card over the phone. Two weeks later, I still hadn't received my receipt. The manager, who is very friendly, attempted to email it and fax it and on my 3rd call back to them, I finally received it. Already feeling taken, the bill confirmed my thought. The $1000 was to replace "up to 5 feet of drain line" and they stuck a 3 yr membership plan on their as well that was never explained to me. I GUESS THEIR GOING RATE IS ABOUT $220 PER FOOT OF PLUMBING. I called the manager back (again she's friendly and I know this isn't her fault, but really not helpful) to voice my thoughts. She was sympathetic and seemed like she wanted to make it right and promised to call back in a day or so. That was approximately 2 weeks ago. I will never use this place if they are the last plumber in Indy.