IKEA Brooklyn

Purchased bunch of stuff from the store. Due to the Hurricane and their too many customers, they said it takes 7 days for delivery. So I waited. And delivery guy called me 3hrs earlier than delivery time and told me since I am not home, I have to reschedule the delivery time. WTF? Why do I have to reschedule the delivery time even though I was at home at the delivery time. So I had tried to call the customer service, phone got hung up several time. Finally, I've reached senior customer care person, the customer care person made sure I will get the delivery on certain time zone. So I waited and got a phone call from the delivery people, they can't deliver at the time. Is it some kind of Joke to clients? I even talked to the director of customer service. The Director call me that the Brooklyn store will call me for delivery. Now what I am still waiting. I think these Ikea people just play with customers. I've never had any customer service like this before and will never have.

no matter what number you call you get the national line - you cannot call any store DIRECTLY, when asked to speak to a manager i was hung up on. awful awful awful terrible service. and frustrating!