Hardline Plumbing and Heating INC

Company sounds solid from the reviews Ive seen but I have a complaint not having to do with their service.

I watched one of their service vans on Northwest Parkway en route to turn on HWY 36 in Brookfield basically cut across traffic and then proceeded to cut off other cars basically thinking that all he needed to do was have his blinker on and everyone else better stay out of his way. Not sure he even looked at his side mirrors. Most likely texting and driving.

Now I know this is supposed to be a review about their service but a service tech that is that careless and rude in traffic could easily mess up something they are working on for you. Now I did contact them directly and they decided that their 2 ton billboard cutting people off and being rude on the road was fine. They didn't respond. What about if you have an issue with their service? Will they respond? Are they in such a rush that they will rush through your project as well? Shouldn't their courtesy extend to the road where many potential customers may see that van with their logo on it?

I travel many highways to get to and from work daily. I see many company vehicles and most are nice knowing they are driving a company billboard. Doesn't mean we can treat them like crap and they have no choice but to deal with it. Basic road courtesy is all. I want this out there in case that same tech ends up causing a serious accident. They probably didn't respond because it was the owner or his family :-)

If the company cared they would have had a "Hows my Driving" sticker. Or better yet, respond to my email??

Anyway sorry to take up room on this review board but didn't know where else to post my frustrations.

Stay clear of Hardline Plumbing and Heating vehicles! I sure hope their work is better than their driving!

Frank came out after 6pm and installed a new hot water heater. He did an excellent job and answered all our questions and explained the new system. He was awesome. Also gave us a much better price than a competitor. I will use this company again and again! Highly recommended!

Our old hot water heater needed to be replaced, so after checking local plumber reviews, we called Hardline Plumbing and Heating, and are so glad we did! Frank came over right away and gave us a bid, took out the old tank and hauled it away, came back with a new, much better quality tank and installed it the same day. He also improved the connections to our clothes washer and dryer. We’re completely happy with the entire experience. Frank did a great job, and was was a pleasure to deal with. Hardline has great communication, knowledge and competitive pricing, and will be the company we’ll use for any plumbing needs in the future.

Great job by Justin.Justin was here on time and finished within an hour or so. It was a very good experience. Would hire again for sure.

Frank was very professional and was able
to fix our issue with promptness and quality work. Thank you for the awesome service!

We needed some quick plumbing repairs and Hardline was able to send us a wonderful technician in less than an hour! Professional and to the point diagnostic and fixed right away. I would definitely recommend.