Fast Lane Towing

Towed my car on a weekend, would not allow me to retrieve it because they're closed on weekends. No customer service - they basically exist just to collect money since they have a deal with the local police to do all their towing.

I had an early Sunday morning tire blow out. After waiting an hour, this company showed up to tow my car to Firestone, appx 3 miles up the highway in Fairview Heights Illinois. He dropped the car off and would not drive me, a single woman, another mile home down the street. I had to walk a little over a mile, home at 6 am after being up all night trying to first change my tire, then waiting on the tow truck. He told me "that wasn't a service they provided" . Sarcastically, he then said, "Have a nice day." I was supposed to wait by my car for 3+ hours until Firestone opened on Sunday morning?



To absolutely refuse to take a single woman home 1.5 miles down the street is not only the worst professional customer service experience ever, it also lacks common human courtesy.



The driver, a young man, maybe 22 years old, was dirty and his clothes were filthy.