Bayscapes Sprinkler Repair

Steve with Bayscapes Sprinkler Repair saved our sprinkler system. He is professional and fast and very fair. He only fixes what needs to be repaired. I would definitely recommend him!

Was a loyal customer. Service dates: 9/2014 $315, 11/2014 $180, 5/2015 $125, 6/2015 $135, 8/2015 $160 (have receipts). After 5 service calls within a year, the system broke again and we asked for the service fee to be waived on the 6th visit. We were frustrated when we called given that we paid the company $915 in less than a year. They refused to come back out to house because the owners felt we were questioning his work and were going to go public with our concerns, which after 5 visits within a year, most people would. Their refusal to simply check the system (we made it clear we did not expect them to do any work free of charge other than waive the service call fee) shows how loyal they are to loyal customers and an unwillingness to back up their work. The call for service in 8/2015 went unanswered for 5 work days until we called back. This recent service call request went unanswered for 3 work days until we called back. In addition, we had to replace part of the lawn when the system was down and another time when the sprinklers stayed on when we were out of town, we had a $950 water bill for the month. It is not unreasonable to expect after 5 visits in under a year and out of pocket expense of $915 directly to the company that the customer would question what is happening. They were unwilling to see the customer’s side (again we were only asking for the 6th service fee in 13 months to be waived). I would not recommend this company.

First, let me apologize. I intended to share my sincere appreciation for a job "WELL DONE" sooner. A couple weeks back I phoned your business and asked you to fully evaluate my sprinkler system and make any repairs necessary. I was told I could expect you at our home at a given and specified time. Much to my disbelief you were very punctual, within minutes of your quoted time.



Not only was the repair and replacement of needed parts and items done expeditiously, but quite professionally. The slogan you use "we show up" should also read "on time". Often times when submitting a repair request, the homeowner is given a 4 hour or longer window and usually arrive toward the end of the quoted timeframe. You sir are to be commended for your honesty and promptness.



Not only are we extremely pleased with you, your work, and your cheerful attitude, we were also pleased with the final statement for repairs and service. You may be assured we will share our positive experience with Bayscapes of Brandon with friends, neighbors and co-workers.



Your business card will always be in reach when we require your expert service in the future.



Butch Bearden