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Panhead Phil's Music City Motorcycle
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Reviews
09/21/2009
They took my part early in summer, said I'd have it back in a week. 3 to 4 weeks later, said it was almost done. Next week, discovered they hadn't even started on it. They finally called and said they'd call again with estimate. Never called. I called 3 weeks later and they said they'd start the repair. When it was finally done they wanted me there asap with cash in hand (no waiting on their side). I came in and discovered part was damaged after repair. I still paid them. They said they'd fix damage asap. 3 weeks later, no word, so I called. They said again they'd fix it. 2 weeks later, no word, so I went in. It hadn't been touched, and owner started cussing me for all the grief HE had from this part! Told me he wouldn't repair damage and I could sue or badmouth him, he didn't care. I ain't the suing kind, but I wouldn't let them change a lightbulb after this! I missed the whole summer, was lied to, and then got a damaged part back!
I am truly sorry this did not work out for the customer. We at MCM tried our best and failed this customer. Only when the customer started to become irate did I respond wrongly. This was wrong and I tried to make it right. I gave the customer his money back and more to try to remedy the problem. Some people you just cant please no matter what you do. I the owner am and ALWAYS will take full responsibility for the actions at MY shop. Thank You
05/11/2008
When you walk in to phil's place he and his staff treat you like an old road buddy.
Realy great stuff in today's world of hurryup and wait!
Details
Phone: (615) 963-9508
Address: 208 17th Ave N, Nashville, TN 37203
Website: http://www.musiccitymotorcycle.com
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