Nashville Neurosciences Group

Was told they only deal with migraines, nothing else

My doctor from the pain clinic made me an appointment with Dr. Brandes. This appointment was 2 and half months away. I have been in pain for 2 years and really looking for a great doctor to help me. I got on line to check Dr. Brandes out and read the rating on her on this web site and thought I AM NOT WAITING TWO AND HALF MONTHS for something like this to happen to me. I am not saying that since it happen to the other woman that it would happen to me but I was NOT willing to take that risk. Thanks for the rating. I cancelled my appointment and now have one with Dr. Spooner and I am looking forward to my appointment. If anyone is looking for a Neurosurgeon call (615) 327-9543. That will connect you to a GREAT group of doctors.

Running WAY behind is her speciatly. Nothing else. I saw her too . . .several times. Each time WAY behind. I waited in her office for FOUR hours the first time I saw her. When she finally came in to see me she did that classic detailed medical history bit. . .and then pretty much ignored my medical history and prescribed her latest research piece. . .



I had blood work done. . but no other tests run.



She did a muscle injection to relieve tension in my shoulder muscle . . TERRIBLE. I cried the entire way to the car. . I couldn't use my arm at all the whole day and then next day that pain was so severe it actually triggered a series of migraines.



Upon arriving at my next visit, which I waited in the lobby for a hour. . this time I was seeing Dr. Atkins. . . I paid my unexpected charge of $75 for my trigger point injections from my last visit, that she didn't tell me about. Dr. Atkins did not do anything new. . did not tell me anything new and wasted a lot of new time with me. . .



After this, I begain receiving letters from their office threatening to send my "account" to a debt collection agency for the $75 I owed them - the SAME $75 I had paid in office. I called and left messages for the billing department for Patricia. I called during business hours, I called after hours and left messages with their services. No resolution. I FINALLY spoke with her. "They had filed it under misc. and there it was! Their mistake! So sorry! Hope it didn't really go to debt collection!" When I asked her if she could make sure of it. . she said they just said that so they could get their money. I was honestly disgusted. I told her to let the office know that I would never be returnig and I was throughly dissatisfied with their service and have never been so unhappy in my life with the overall care of a facility. She didn't care. She said she'd let Dr. Brandes know.



A week later, I get a bill for a "No Show" charge. $50. Apparently, Our Patricia failed to let the office know that I would not be returning. So, I called and talked to the young man at the receptionist desk. He went through this big production about finding the specific date that was missed. And then we could proceed. And he said, "Now was was your question about the appointment you failed to show for?" Hello?!?! What a jerk! I told him first of all, that appointment was to be cancelled per my request to Patricia. And he cut me off and said he would leave a message for her and she'd have to call me back to handle it. End of story. He had heard enough. I was again disgusted. So I let him know that they could expect for the no show charge to never be paid because it was not justified. That Patricia could call me back if she deemed it necessary but I had nothing more to say.



NEVER SEE DR. BRANDES. IT IS NOT WORTH IT!! YOU WILL REGRET IT!! I HATED EVERY MINUTE OF IT AND GET ANGRY EVERY TIME I THINK ABOUT IT!!!!!!!!!!!!



I WOULD RATHER HAVE MIGRAINES EVERYDAY OF MY LIFE THAN TO EVER SET FOOT IN THE HORRIBLE ESTABLISHMENT EVER AGAIN!