Alva's Complete Automotive Service

run screaming/broken promises/poor work ethics/shoddy work and told it is fixed and road tested/expect YOU to be the expert/all after taking you money and not offering resolution, refund, etc

My husband & I were coming back from Vanderbuilt Hospital where he had just had skin cancer surgery, when while stopped in traffic, our car overheated. We had a difficult time just getting out of the traffic and into an empty parking lot. Luckily we were behind Alva's Automotive and after the car cooled off somewhat, we able to pull in to refill the radiator. The owner (did not catch his name) instead of just putting water in the radiator, check out WHY it had overheated. He put coolant in and he and a mechanic worked on the car for almost an hour AT CLOSING TIME. I was a nervous wreck, knowing we had to drive back to Jamestown, TN (3 hours) and also worried about what our bill would be. When they finished we asked what the bill would be and all he charged us was $10.00, the cost of the coolant !! He could have charged us as much as he wanted. Thank you, thank you Stephanie Richmond, Jamestown, TN