Naples Battery & Alternator Exchange

I am an objective and fair person and don't expect much when it comes to auto repair businesses, but Naples Battery & Alternator is straight up,...a terrible business with terrible business practices! I would never take any of my vehicles there again, nor would I recommend the business to anyone! I hope this review can help spare at least one person the trouble that I had to endure!!



If you want to know more, read on:



On Friday, 8/21/15, I brought in my vehicle, introduced myself, and explained what I needed. I was told by Nick, the owner, that I needed to bring my vehicle in on a Monday. On Monday, 8/24/15, I brought my vehicle in and filled out the necessary paperwork requesting an oil change, tire rotation, diagnosis and estimate for a noise coming from underneath the vehicle, and diagnosis and estimate for the windshield washer that was not working. I explained that I was leaving the state for business and would not return until Saturday, 8/29/15. It was agreed that after diagnosis was complete, that a phone call, an email, or a text would be used to contact me and provide me with the estimates. Then, if I approved the estimates, the repairs would be made, and I would then arrange to have the repairs paid for and the vehicle picked up (as their hours are 8-5, Monday through Friday, and they are not open on Saturdays and Sundays). I also told them that I needed my vehicle to drive to work on Monday, 8/31/15.



From Tuesday (8/25/15) through Thursday (8/27/15), while out of town on business, I received no calls, texts, or emails. On Friday, 8/28/15, I followed up with them. They told me they had changed the oil, rotated the tires and that the problem with the washer was that the pump was bad. I inquired about the noise under the vehicle and they stated that they couldn't find anything! I asked how it was possible that they couldn't find anything, when I could barely hear the radio due to it being so loud. I asked them if they took it for a test drive and they said yes, that they had drove it around their garage! Their garage was a small building in the center of a small parking lot. I was dumbfounded with their answer! I told them that they needed to take it for a test drive ON THE STREET! They stated they would and would then let me know what they found. Once again, I did not hear from them. Hearing nothing from them, and because it was approaching 5:00 PM (their closing time), I called back again. The gentleman stated that they could now can definitely hear the noise, but wouldn't be able to get to it until Monday, 8/31/15 (the morning I needed to use the car to get to work). Having no option, I had to make several other arrangements to accommodate their terrible business practices.



But it gets worse! On Monday, 8/31/15, I still had not heard from them! So, on Tuesday, 9/1/15, at 10:15 AM (12 days since my first contact with them and 9 days since dropping off my vehicle to them for MINOR work and repairs), I called again to follow up and got their answering service. I left a message. They never responded.



I had my wife contact the person who referred us to the business to let him know how disappointed we were and how we had been treated. He couldn't believe it, and because he happened to be in the area, stopped by to follow up on the situation. He talked to the owner and found out they they found a wrench in the spare tire well that a prior mechanic must have left (the cause of the rubbing noise under my vehicle), and simply removed it. He informed my wife, who along with a co-worker, went and picked up the car, and paid the bill (for an oil change and tire rotation) of $37.05. My wife was told that if we wanted to get the windshield washer pump replaced, they would have to order the part and we could drop the car off to them to make the repair!!! LOL



I've got one word: CLOWNS!