MINI of Monrovia

So the Service Con goes like this:

Read on it's worth it if you don't want to get violated, disrespected, and robbed digitally.

1. request service in my case ( Oil Change)
2. They offer unnecessary service at extreme prices ( Break fluid change $400) Declined
3. The app watch this close this is where they get you ( service guy comes over)
4. You need way more service (breaks, motor mount for both $1400)
5. please verify the app and sign - Watch carefully what you're looking at and signing here.
6. Surprise! you are too stupid and did not notice you selected the little green boxes. Now you owe us the full amount of $1900. Sorry, it's your problem the manager says we have financing for the idiots that don't pay attention( me)
7. Your shit out of luck and money




Beware Consumers this dealership's predatory practice is a major concern. I went in last week for a standard oil change, I insisted I only wanted a simple oil change. The service advisor came back after that I need to do a brake fluid job for $300 plus. I declined the service and sat in the lobby. A short time again he came back "hey we found a few more things that need to be done to your car", Needs Breaks, and the motor mount needs to be changed. $400 plus for the breaks and $1300 for the motor mount. I told the adviser I was willing to do the breaks, only it's my daughter's car I want her to be safe. He came over and said please chose and close the app so I can continue the service. I clicked and signed, and he said I will have it for you by noon.

When I arrive to pick up the car around 1 pm. He says your car is ready your total is $1900 dollars. I immediately replied there must be a problem I only agreed to do the oil change and the breaks. He said to me you clicked on all the boxes we did everything to your car including the motor mount.

I remained composed and asked for the service of the motor mount to be reversed. He said that was not possible once I clicked the green box on the app it was my responsibility. I asked for the manager this is where the fun begins.

The manager sits down, opens his little lap with a smug look on his face, and says, " you clicked on all the green squares you owe us the full amount. I asked to reverse the service he said sure, I would need to charge you double the labor, $2300 for a $240 part. again he pointed to the laptop you're responsible for the charges. we have financing if you don't have the money. He offered to work with me and lowered the total to $1400. I felt disrespected undervalued and taken advantage of in so many ways. I paid the $1400 and left i did not want them to keep the car any more time that is was there.

so the con goes like this:

1. request service in my case ( Oil Change)
2. they offer unnecessary service at extreme prices ( Break fluid change $400) Declined
3. The app watch this close this is where they get you ( service guy comes over)
4. You need way more service (breaks motor mount $1400 for both)
5. please verify the app and sign - Watch carefully what you're looking at and signing here.
6. Surprise! you are too stupid and did not notice you selected the little green boxes now you owe us the full amount of $1900 sorry it's your problem the manager says.
7. Your shit out of luck and money

Finally, the rule is don't rely on anyone or technology at these dealerships they are trained to be predators they are incentivized to take as much as they can. and offer bullshit services you may or may not need. please vote for consumer regulation to avoid this.

If anyone has a similar case please contact me. I am composing a class action lawsuit against this app and the dealer Mini/BMW for its this consumer practice and behavior. This app-based predator practice must stop.

Great service but unfortunate they were never able to fix the sound that comes from my dash board.