J and R Sales Service and Repair

Went yesterday fixed lawn mower no problem. I will recommend to my friends.

I've been going to them for the 10 + years and I'll continue to do so. The repair prices are reasonable compared to other small engine shops and the owner really knows his stuff, hence why they have been in business for so long.

I purchased a brand new trimmer from J&R Sales and Service. It came with a 4 year warranty. The first time I went to use it, after about 60 pulls it wouldn't start. I took it back immediately and the owner took it in the back and said it started on the first pull, and I probably flooded it. The next 2 times I wanted to use it, it took at least 40 pulls to start. Frustrated, I took it back and said I wanted it repaired under the warranty. After 2 weeks, I called for status and they said it has been ready for a week. To my surprise, I was told it would be $32 for the service call. I questioned the bill and was told that it had old bad gas in it. The receipt said bad gas and adjusted the carburetor. The reality of the situation is that the gas that was in the tank was put in by them. The lady behind the counter just shrugged her shoulders and said bad gas isn't covered.

I've been going to J&R for the last 8 years for service, but never again.

STAY CLEAR of J & R !! The old bait and switch. They promise to call you with estimate...then its the old " well the work is done now , sorry we didnt call, and you now owe us $$$$ "