Baron BMW-MINI

Definitely thinking the great reviews here are a bunch of fakes. My experience started off looking all nice. However, after doing a terrible job handling a new customer who very clearly lacked information about buying a car and selling me a useless roadside assistance plan, things only went downhill from there. To call the responses from the office slow would be a compliment. I've needed help from them for weeks and I can't even get them to respond to a simple email!



My worst experience was when I got a flat and contacted them to find out my roadside plan and couldn't find a single person in their offices who knew what I was talking about.



I suggest going elsewhere.

I have never had a better experience buying a car than I did at Baron BMW this past week. I usually leave a dealership after buying a car feeling I've left money on the table or that I was somehow taken advantage of, not with this professional team.



From the initial negotiations on price to the final close of the deal, everyone I interacted with was helpful and I felt was out to create a win / win for the dealership and me. I was extremely happy with the price we agreed to and very much appreciated the professional manner in which the salesman I was working with (Tommy Griddine) helped me along the way.



Tommy would check in with me via email or text sparingly to give me updates on the vehicle or to see how my search was going, while the other dealerships I was working with would call and follow-up incessantly to the point of annoyance. **Lesson learned, be careful which dealerships you give your number to - Tommy was honest and straight forward throughout my car shopping experience...I respect Tommy's approach that if he doesn't know the exact answer to something he will find out and get back to you instead of guessing or lying as I experienced at other dealerships.



I had planned to finance a portion of the purchase through my bank (whom I thought would have the most aggressive rates), but the finance team team at Baron (specifically Reggie Murray) was able to beat my banks rate by almost 50%! Reggie was extremely helpful and had my best interests in mind as he structured my financing.



I had a great experience at Baron BMW and will definitely be back the next time I'm in the market for a vehicle!

I had such an unpleasant experience at the dealership yesterday. I came to the dealer to test drive 2007 BMW 530XI; I searched about the car, current reasonable market value, possible issues, etc. I did drive the car and decided to purchase it although it was over 91k miles. As usual, I negotiated the price with the salesman. We went down to around $17500 from $19500 level including administration fee, etc; I was very excited but suddenly started hearing a screaming lady. She was very loud and giving hard time to sales person and anyone at the sales office. I didn't know what was going on. Anyway, 15-20 minutes later sales person (I apologize I don't remember his name; he seemed like a nice person. All I remember about him he stayed in Munich 7 months to learn how to make beer) came and told me loud lady wants to buy the same car, willing to pay original price and negotiation and last price we decided is out of table. I was not happy but still decided to purchase the car. I was about to get my own financing through my credit union but I felt like I was forcing the get it from the dealer. I was reminded that If I leave the dealer for any reason, they will be selling the car to her. When I was filling the loan application, I asked myself; do you know what they don't care about you and never done anything to satisfy me as a customer. Overall experience didn't feel right and I decided to walk out. Overall I wasted almost 2 hours for nothing and left the dealer with very bad customer experience.

Everything was low key, friendly and ethical (something absent at all too many dealerships). I also loved the Mini extras I received (water bottle, stuffed bulldog, etc). That was a nice touch!

Keep up the good work in sales and service. We have had outstanding service on our previous cars, of which now we have 2 BMW's.

Purchased brand new vehicle and the mirror cover on the passenger side visor was broken. The car had 7 miles on it. Visor was fixed when I returned to the dealership-no issues.

Excellent service especially since I came in unscheduled due to a punctured tire. They also performed brake service and I was back on the road within 2 hours.

I bought my Mini used, but Issac, my service advisor, treated me like I had just purchased my car from Baron. The car was ready for me when I arrived, undercover, running and the A/C cooling the car. Nice touch. The only thing that could have possibly made it better was a cold bottle of water and a chocolate mint on the seat. (Just kidding about the mint.)

This is my 3rd vehicle I've purchased from Baron and have had a great experience each time. Everyone works well together from the sales manager, motoring advisor, parts advisor and finance associate.