Grand Hotel

The front desk help, Sherry reserved the wrong date for my family’s stay the week of Hostfest. When we arrived at the hotel she refused and denied her mistake even though I had a confirmation number showing the correct dates. Also, the GM, Gab & Sales Manager, Rachael DO NOT know their jobs and admitted to being new when I had to ask for further assistance. They still charged my card double from what Sherry quoted me when making the reservation. I had to deny the charge through the CC company due to the staff not crediting my card back. Instead, Sherry told me “it’s my problem and hung up on me more than once.”
I would NEVER recommend this hotel to anyone I know!