More Info
- General Info
- Located in Burlington, Wis., Pick 'n Save operates as a chain of grocery stores. It offers various services, such as motor cards for the disabled, photo development and more. It also operates deli, liquor and natural foods departments. Pick 'n Save is a part of Roundy's Supermarkets Inc. is a grocery retailer with business offices, distribution centers and stores located in the Midwest. Roundy's Supermarkets Inc. owns and operates 154 stores under the Pick 'n Save, Metro Market, Copps Food Center and Rainbow Foods banners.
- Extra Phones
Phone: (414) 461-1428
Fax: (414) 438-1357
- Payment method
- amex, discover, master card, visa
- Neighborhood
- Timmerman West
- Other Link
- Categories
GalleryView all (8)
Reviews
11/24/2012
I never write reviews, but I am so utterly disappointed w/the store manager Marcia on Thanksgiving day 2012, at this Pick n Save location: 10202 West Silver Spring Dr. Milwaukee, WI 53225.
There is a brand spakin' new Walmart built right next to Pick n Save, but I like to support local companies vs a big box store, so I chose to give my business to Pick N Save over Walmart, which I won't do again. Since the opening of the new Walmart on 9/12/12, this particular Pick n Save's parking lot has been pretty much empty and only filled w/their own employees cars, and I always felt bad that Walmart was going to eat this Pick N Save alive, so I always shopped there instead.
At the line, they had a sign that if you bought $100 worth of gift cards from various stores, they would give you a $20 voucher for your next order. When my voucher didn't print out, I asked the cashier, and he told me oh, I had to use my Pick N Save card at Kohl's to get the $20. WHAT!? Since when does Kohl's use Pick N Save cards? So I went to customer service only to find out the fine print at the very bottom I didn't read stated this special was only on 11/23 and 11/24. Only then did I find out that I can't even get a refund on gift cards (my first time ever buying them) so I can come back on 11/23 and rebuy it. I was fooled and disappointed, I asked to speak w/the store manager and Marcia came out. She was not helpful at all, rude and snide. I explained the situation and she could care less. Just rudely "no, there's nothing I can do." NOTHING? Seriously? You're the store manager. Doesn't Pick n Save empower you at all to make the necessary decisions to keep your customers?
I have been a loyal Pick n Save patron since my teenage years and have spent TENS AND THOUSANDS of dollars there. Pick N SAVE has lost my business over a $20 voucher, which I would have come back to use and spend hundreds more with, and I am going to tell all my family and friends about how poorly I was treated. I will never spend another dime at Pick n Save and would rather spend my hard earned money at Woodman's, Sentry, Piggly Wiggly, Sendiks, or Cermaks from now on. Their parking lot will be 1 more empty.
I am a small business owner, and I just couldn't help to think that had I been in Marcia's shoes, even just to appease my customer, I would have given her a $20 credit/voucher because my customer would only be back to buy more than $20 of groceries in the long haul and I would have kept her business. I would never hire a "store manager" who couldn't understand this little about customer satisfaction and business.
I'm sure the new remodeling costed at this location costed a pretty penny, but they surely won't keep any customers w/Walmart next door and especially with store managers like Marcia.
Details
Phone: (414) 438-0689
Address: 10202 W Silver Spring Dr, Milwaukee, WI 53225
Website: http://www.picknsave.com
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