Exceptional Limo

We used this company for a limo service into and out of Logan Airport for an international flight. Well, while our trip into the airport was flawless, timely pickup, and drop off at the correct terminal, our return trip from the airport was another story. I sent some feedback to the company about my disappointments, I received a literal game of "he said she said" about my complaints. We exited the airport to where the limo chauffeurs were located with their signs, and saw no one bearing our name. Mind you we returned from a much warmer climate and arrived in a nor'easter with a couple of inches of snow on the ground and freezing rain and snow falling, while wearing summer attire. After rummaging around to locate the number for the company to see where our driver was, we are greeted by a driver walking across the parking lot saying, "sorry, I lost track of time." This followed by not being able to get the heat working, and the driver offering absolutely no help, totally ended my day on the wrong foot. I would not recommend this company to anyone looking for a professional and enjoyable service. It will suffice for a set of wheels to and from a location, but not much more. My additional response to my comments was that we should have noted the upgraded limo, because the one that we were supposed to have was already booked by someone else...WHAT?! Whose fault is that? And that our chauffeur did not realize (or look apparently) that our flight was an international one, and that he went to the wrong terminal!