Studio 601

Told I don't have the "experience" to know what I want



There's nothing like going into a hairdresser's with specific hair requests for the color and cut, only to come out with it looking exactly the OPPOSITE. This is the experience I just had. I knew what I wanted and didn't want my hair to look like and brought pictures. I said I wanted my hair lightened on the top to a caramel color but NOT to be streaked or to look frosted (in other words, subtle color lift from my lt. brown hair). And because my hair is curly, I said I wanted blunt cut layers put in ONLY around the edges to frame my face. I also said I wanted it cut evenly on both sides. What I got was thin streaks of white-blond hair unevenly through my hair that stood out in a bad way, whispy layers all over most of my head that looked like thinning shears had been used and not a single blunt cut to be found! It was also longer on one side than the other!



I called the hairdresser to say I didn't get what I wanted or asked for, she insulted me and said I had "trust issues" and needed to let the "experts do their job". If was as if my opinion meant nothing and that my knowledge of how my own hair reacts to cuts didn't outway HER years of cosmotology experience. (She liked to brag about how much training she had) The fact of the matter is, she didn't follow my instructions. (You can be "book smart" but not have a bit of common sense) And when I went back to have to color toned down and the cut evened out, she attempted to even the cut, but never admitted to doing anything wrong and actually tried to hide the fact that it was uneven, saying something about how "hair longer than 9 inches is pulled by gravity". What? Then she just basically sat down after getting mad and refused to finish evening out my cut and said she was not going to try to fix the color and if I wanted my money back, I'd have to sue her. Basically she was a rude, arrogant person who didn't like the fact that I called her out for doing a bad job.



She also said she already talked to the owner so they'd be "on the same page", basically threatening me with their "unified front" if I complained to her or tried to get a refund. Obviously they have done this before. Of course she had cashed my check immediately. What a piece of work! Who insults their clients like that and refuses to fix their mistakes? I would never, EVER recommend this place to anyone - what a joke!