Lori Espinoza OD

We are patient people that is why we never reported this "Doctor" her name is Lori Espinoza, she operates in the location called Kendall Eye Center located on 9001 SW 107th Ave.

Miami FL 33176. It took me 1 month to finally finish the exam since every time I was there I had to wait a minimum of two hours, the doctor was very rude and unprofessional, She always tried to make you feel silly because she never explained anything like how the procedure was or what do I had to bring the next visit, nothing. Every time I was there she always gave me attitude and when I asked her something she always responded in a bad way. She never paid attention to what I needed to say, all had to be the way she said it. There was not other way not explanations, just the way she wanted to do it and that is it.



There is only one doctor and she assists the patients 3 at a time, so imagine her running back and forward between rooms. on top of that when I got to get the final contact boxes after one month and always waiting around 2 hours to be called the prescription was wrong and when I went to exchange them they started giving me a bunch of excuses to finally say that I need to get another appointment meaning more time and money! But I don't have to pay because she did the thing wrong. when I said no the doctor she started to scream and yell and she told me that she did not care if I report her to the insurance or make a charge back she was very angry and started to say bye get out of my store bye bye very rude, and I also was with my partner who is disable person and she also got very upset because this lady was very disrespectful to her and she was I am going to call the police and you all are going to go to jail, and she started laughing and threatened us just because I wasn’t agree to do whatever she wanted. At the end I have no contacts lenses because she took them, I have not more credit for vision with my insurance for the day, plus I also paid $160 out of my pocket that I actually paid for nothing.

This person should not be called "doctor" she is so unprofessional and her work is really poor always sarcastic and upset.

I do not think this is the way to treat a customer or patient so I hope you can do anything regarding this issue, I really do not think that this kind of situation should happen and the customer can not do anything about it. I rely on the system.