BrandsMart USA

Very bad customer service, I bought a Samsung washer dryer and a month later the dryer broke, it took more than 2 months to fix it and when they give you an appointment they give you the schedules and you have to be available to them all the time day because they call you 15 minutes before and if they don't answer they don't come to your house, it doesn't matter if you call them back after 5 minutes, the technician can't come through anymore... What kind of service is that? Horrible

DO NOT buy their extended warranty. I bought their 5 year extended warranty on a machine that only worked for 13 months. They refused to even come out and look at it because it was "cheaper for them" to just refund my money on the machine. Nevermind the 5 year warranty that they would not refund or even cover redelivery of new machine. And actually , I did not even get a refund but rather a "store credit" which I must use at their store again. Their manager Joe, is extremely rude and does not return phone calls. Be ware.