American Airlines Inc

First, I went on a disney cruise. They have a travel plan that you can pay for that saves you hassle. They pick up your luggage from Orlando and they bring it back to the airline after you disembark. I called American Airlines to prepay my luggage fees so I can take advantage of this opportunity. The CSR said they don't do prepaid luggage. She was also incredibly rude. I spoke to a supervisor, he also said they don't do prepaid luggage. I informed him of the situation with the cruise line. After 30 min he "researched" and found they do offer that service but it was a fee, each way!!!! By this time I was already hot, so he only charged me for prepaying one way fees for a round trip ticket. I did this 2 months in advance. I get to the skycap day of my trip. The skycap said they don't prepay luggage and I would need to pay him for him to take my luggage. He called me a liar. I asked for a manager. I went inside. While I waited for one, another agent came up the line, asking what people needed. I explained my situation, again she said that AA doesn't do prepaid luggage. She argued with me, then said something under her breath and turned away. Finally the supervisor came out, noticed my account was notated, 4 times I believe is what she said, and got my luggage checked in. People need to say, "Let me look into that for you," instead of just saying "We don't do that." Or "No, you're lying l, you didn't prepay." Then I confirmed with manager that I will not have issues when I come home at the MCO airport. She said, "No, you definitely will have issues, just don't use sky cap and come inside." I told them about the cruise and she didn't know how to help. Of course, after my cruise, the cruise transport manager emailed AA about my luggage. Again, AA responded "We don't prepay luggage." After 40 min on the phone with them they got it taken care of. Then....I get to the airport and my flight gets delayed, multiple times.