Puccino's Coffee House

My family and I went for breakfast this morning. My sister had ordered before me and had forgotten to purchase a drink for my mother. As I was ordering, my sister asked what fountain drinks were available. Katie, who was the barista placing my order, answered her and then rolled her eyes and made a rude face at her. I said " I bet you did not realize that is my sister when you rolled your eyes and made that face at her?" She said No she did not but that it would not have made a difference. She made it clear she was not going to apologize for her rudeness. I asked for the manager and she pointed to a girl named Morgan. I also asked for the owner's name and phone number, and was told "his name is Mike Williams , but I can't give you his number because we don't even know how to get in touch with him."

I was given for the phone number for the store on Veterans, and Morgan came over to completed my order. I made her aware of what had taken place and at no time did she offer an apology for her co-workers rudeness. As I was leaving the register to put my drinks down, I looked my original barista's name tag, and she said very rudely "it is Katie, my name is Katie."

I walked to my table to put drinks down and then waited for our food at an island in front of the open kitchen window. I over heard Morgan relaying the story of what had just taken place. When Morgan came out of the kitchen and across from where I was standing I asked her, " do you really think it is professional as a shift leader to discuss what happened to the kitchen staff?" She looked at me in my eyes and curtly said" Yes as a matter of fact I do, and we had a good laugh about it."

The manager of this location happen to later come in the store and my sister and I explained what occurred. She had Katie and Morgan come over to the table to apologize, however it was completely insincere and they both smirked the entire time. The manager offered us $25 in gift certificates that will not be used.

In addition, our order was wrong.

I have never been treated so rudely and it was eve ident that the two women could have cared less that they were been mean to a paying customer. Furthermore, the management is ineffective because the women did not fear recourse for their actions and they laughed as they apologized. As an owner of a business, I would want to know if there is an issue with my employees. However, since no one can get in touch with Mike Williams that is not possible.

I am not about to tell folks where they should patronage, but i will say my family and I will never go back. As a side note, I joined Urban Spoon and Yelp today for this review only