Dependable Appliance

I do not know where to begin with this review. I am extremely disappointed with the both the rude treatment of their customers and the complete incompetence they displayed.



Recently, my mom's washing machine start button stopped working. She called me so I quickly looked up online what the problem may be, and saw that it is a relatively common problem with Cambrio washers and that it was an isolated button issue. This was very obvious that this issue was isolated to the individual button since the rest of the control panel was working fine. I found a quick fix via YouTube video, but she opted to call a repairman before having me "cut into" the machine.



The repairman arrived and promptly told her that it was a control panel issue and that the control panel ($300+) or the whole washer ($800+) would have to be replaced. During the visit, she mentioned that she had seen online that it may be an isolated button issue and asked him to look into it, to which he condescendingly replied that "it was a problem with the internal computer." He then charged $98 for the "diagnosis" and left.



Later that night, I came home and tried the fix I had found online, which of course worked and now the washing machine is up and running like new.



I later called to discuss this issue with the manager of the company. He rudely told me "they have been doing this for years" and "it isn't their job to listen to the suggestions of the customer." Additionally, he said "I don't f*ing know what you are talking about and you won't be getting a cent back."



SUMMARY:

Do not use these people unless you enjoy businesses that take advantage of old people, or unless you like paying $100 to have someone come out to tell you your appliance is broken before looking at it. Additionally, they are extremely rude and unprofessional.