Cesar's Floor Covering

They are the installer for Lowe's on Higley in Gilbert also. Horrible service! They walked off the job, left me wondering what to do. Lowe's got involved but seemed to be working for Cesar's rather than the other way around. I ended up cancelling a $6,000 order because I got the impression that professional and skill are completely lacking here. I'd stay away and ask Lowe's for another installer - they have regional ones. Better yet, just try somewhere else.

Cesar's is the installer for tile for Lowe's on Baseline Road in Tempe, AZ. We had 1,300 square feet of wood look tile installed by them. Lowe's and Cesar's do not communicate well with each other, so we had a lot of delays and problems with work orders because what we were telling Lowe's to do, Lowe's was maybe or maybe not telling Cesar's, and Cesar's was claiming to be clueless. The installers on-site for the most part did not speak fluent English, which made communication difficult for our unique job that had a lot of specifics. The tile looks great and is laid well, however there were grout issues. Lowe's sold us the wrong type of grout for the job, and Cesar's installers didn't follow manufacturer instructions leading to a much lighter and duller grout color with lots of variation and hazing, and they also neglected to grout areas. It required a second visit from Cesar's with grout boost to stain the grout, which took weeks to get them back to the job site, and they came unprepared because the work order lacked proper instructions despite me calling and reminding Cesar's of exactly what needed to be done. The installers also flat out lied to me when I asked them if they used the grout booster under my appliances, and I only found out when I moved one of them. Now they have to come out a third time. Bottom line, if you use Cesar's you need to be very patient and on top of them constantly throughout the course of the job. I would not choose them again after this multi-month ordeal, though I'm glad I went through Lowe's which guarantees the install so I know it'll eventually be done right.