Icon Collision Services

The guys at ICON rock!
Great service. They are on it as to knowledge and answer directly and honestly. Prices are quite fair. I have recommended ICON to several buddies.

I cannot say enough about the excellent work that these people do. I have used their services for many years from tiny jobs to major jobs. Each experience was wonderful and I truly mean that. You could not tell there had been any work done on my cars by looking and driving. I wouldn't use anyone else ever.

I chose Icon Collision to perform a paint job on a new fiberglass hood I purchased for my Camaro. The hood was from a top manufacturer who hand-makes these hoods and test fits them to an identical car to perfect the fit. The fit was great and the hood came in black gel coat. Icon took the job and agreed to prep the edges and underside of the hood where needed as well as prime, paint, and finish the hood. I expected a professional job but what I received was much less. The edges of the hood, which were smooth before taking it to Icon, now have paint cracking. In addition, there are numerous pits in the paint due to improper prep (contaminates under paint). The hood never should have left their shop like this. I brought the hood back to Icon the next business day to correct these issues. Unfortunately, Icon's version of correcting the issues was to dab touch-up paint on the pits (yes on a new paint job they put touch-up paint on it) and to buff the hood again. The did not make any attempt to fix the paint cracks on the edges. I was told if this fix was not good enough that I need to call and speak to the owner the next day. I called him and was told they would not attempt to fix it further and that they never should have taken the job. He also told me that I didn't pay them enough to do the job and expect a quality outcome. Moral of this story is, don't expect Icon to take care of issues correctly, don't expect them to perform a quality inspection before a piece leaves their shop, and if you care about getting any paint work done right, don't take it to Icon.



Pictures (green tape marks some of the pits):



http://i.imgur.com/EwE0ePL.jpg

http://i.imgur.com/qv2eoGR.jpg

http://i.imgur.com/G7ppVrB.jpg

http://i.imgur.com/yIjYyHl.jpg

Read and saw good reviews about them and was recommended to them. A repair that was to take 10 days max took 3 weeks. Had no updates on it and was lied to about when it would be done. Had to call to check the status on it. Finally after week 3, I just went there one afternoon and sat for and hour and a half to wait on it. Got it back and it wasn't cleaned, the interior had nothing but dust in it.

I have unfortunately been to ICON Collision several times. But each time I get great service, get my truck back fast and it's in perfect condition. I'd recommend anyone go to ICON! And don't listen to your insurance company when they try to steer you somewhere else -- they have to pay for the place you want to take your car, and ICON is the BEST.

This is not your typical repair joint. This is a first class oreration wher the customer comes first. There is no finer place to have a repair done in Memphis than Icon. The customer is king.



Gene Brown

Cordova, TN