Hinckley Roofing

They were fast, quick completed the work and timely manner. Cleared up one of the worst roof leaks imaginable. My wife and I are both very pleased . We recommend Hinckley roofing without any hesitation at all

In the middle of winter, we needed a new roof. I called & emailed a couple other roofing companies and got no response. I called Hinckley roofing and someone answered the phone immediately. They set up a time convenient for me, on a Saturday, and showed up on time. Good start.

I had several ideas on what I might want done, depending on the cost. The rep listened intently, took measurements, did some calculations, and presented us with all the numbers. Best of all, he didn't pressure us at all.

He described the process of what they would do and the materials they would use, and asked if we had questions about anything. Then he left pamphlets with color and style choices and even addresses where we could drive by and look at how that particular shingle would actually look on a home. He gave us as much time as we needed to make a decision.

We narrowed it down to about 3, took a drive, made a decision, then called him back a few hours later. He gave us an estimate as to when they could get to us, and told us, about a week and a half, and told us we'd get a call when they were ready.

Sure enough, I received a call from the guy coordinating the work in about a week. He too was polite and friendly. Asked if Friday would work for us. It would!

On Friday, about 8:00, 12 men showed up and started right in. They tore off 30 squares of shingles, pulled the moist insulation out of the attic and replaced it with new, replaced the 30 squares of shingles, along with all the protective stuff under that, cleaned up everything, and were gone by 4:00!

Couldn't be happier with my experience... well unless it were free!

Because they did not listen to our needs we now have to have their work redone. The work they did complete was shoddy as well. They refused to refund us half of our money so we could have it fixed by someone else, instead only offering to refund a small amount of money (not enough to cover even 1/4 of the cost to fix the problems) and "fix" things themselves. I don't know about you, but once a company has completely ignored my needs and mislead me, I no longer trust them to do any further work. Because we did not have ALL conversations in writing, the Better Business Bureau closed our complaint case. If you want people you can trust because you do not know every detail that professionals should know and should tell you, DO NOT USE HINCKLEY ROOFING!!!