Black Oak Furniture Restoration

First I emailed Black Oak with a question and never heard from them. Then I called to get a quote for stripping the dark stain off my bookcase. I was given a fair price so figured the unreturned email may have been a fluke. This was a terrible decision. They came and got my bookcase and three weeks later returned it the exact color that it left my house, with only the varnish stripped off. When I told the delivery driver (who I found out was the owner) this was not what I asked for, he educated me that stripping of stain is actually called refinishing, and I had not asked for that. Then he hemmed and hawed that he could probably do it in 12 weeks with an additional charge. I was outraged with the lack of care and simple business competence, and told him so. I paid him for his work and will never do business with them again, nor can I recommend them to anyone.