Joseph James Jewelers

I stopped in to pick-up a last minute gift for my wife on Christmas Eve. The ladies behind the counter welcomed me as I walked in. Then this guy comes out from the back and took over. He seemed more determined to tell me what I didn’t want and what they didn’t have then to show me what I asked for. To make matters worse, he took and completed a personal phone call while I stood there waiting on him to complete his phone call. I mean, REALLY?? I had stopped there because I didn’t get to shop on small business Saturday and I’m all about small business success. I did purchase a necklace but if it wasn’t so close the Christmas, I probably would have walked out the minute he took the phone call and went someplace who appreciates the customers who walk through the doors. This was my first and last visit to the store. I’ll find another small business jeweler the next time I need some jewelry. I don’t recommend this business.

Will never enter this establishment again. Act like they are doing YOU (the customer) a favor. Jeweler on every corner so I can go elsewhere....no worries.

Terrible business. Very friendly salespeople but Jamie the jeweler is condescending and has very poor customer service. The salesperson had him mock up a ring for me and then told me that the owner would get back to me with a price for a white gold version. I never received a call back and when I called the store to speak with someone, Jamie told me that he couldn't really remember what I wanted (even though he had made an actual version of the ring for the salesperson to show me) and he didn't know why I was calling. In his words, "I don't really have much I can tell you. I guess I could talk to you about the weather."



Don't think that you are supporting a deserving local business by visiting this jeweler. Avoid this place and its condescending owner.

Jamie and his staff are always engaging. They assist one another and create a wonderful experience in their beautiful showroom. I will not hesitate to recommend Joseph James to all my friends and acquaintances.

I look forward to his reworking my jewelry in the green spirit and creating another heirloom to be passed down through the family.