Eagle Transmission

Vehicle has a 100,000 mile extended Warranty on work performed by this shop for a brand new engine. The warranty was transferable when we purchased truck 5/2019. The previous manager David was awesome at resolving the minor issues we had but the shop is now under new management. They had our truck for almost a week and blamed the warranty company stating the issue was not covered. We called the warranty company who informed us that the shop never called back to confirm the issue and also confirmed that the shop could "care less" about doing the work. Frank, the new manager, made it very clear he did not want to do work on the truck, made several negative comments and was less than helpful. Don't put "The one to Trust" on your signage, website and marketing materials if you can't even tell the truth. While their website says their business is built on referrals, their current management must have missed the memo. I won't refer anyone here and will make sure everyone knows this shop engages in shady business practices without regard for the customer. STAY AWAY!

David and his team were recommended by my trusted Firestone shop on Eldorado in McKinney and I am so glad they sent me their way. He and his expert technician Mark went above and beyond the call of duty to get a needed part for me and my '07 MBZ E-350 and even shuttled me home and back a couple times. They also ran a free diagnostic test of my transmission that had been acting strange. I will encourage everyone needing this kind of work to visit them first thing. Incredible service!

My 10-year old Mazda 6 started developing some transmission issues around June/July 2017 timeframe. The transmission was stuck in the 3rd gear with both the check engine and AT lights coming on. Went to a couple of other auto repair shops and was given the dreaded prognosis -- a new transmission was needed that would cost thousands... one of those worst case scenarios where I would need to buy a new car and have to donate this one if I didn't want to repair the transmission. At at any rate, went to Eagle Transmission in McKinney, TX for a final throw of the dice. The team at Eagle Transmission was extremely friendly and upfront -- ran through a couple of scenarios and were very fair in their pricing/assessment. One day later - they diagnosed the problem as transmission relay circuit issue. They did an amazing job and labor/parts were under $345. I would wholeheartedly recommend them - 5-stars every day of the week!