Lenscrafters

I went to the St.George, Utah lens crafters in the Red Cliffs Mall. All I had to choose from, as far as glasses, were all name brand and very expensive. They told me that they don't have any non name brands. I finally found a decent priced pair of dolce & gabana. Even with a 40% off coupon and $100 discount, it still costed me $350. A week later, my glasses are cracked, from inside the frame. They better fix it or I will call the BBB. They have caused me nothing but troubles, disappointment and a hole in my pocket.

I was very pleased with the quickness of getting my glasses. Since I put everything off till the last minute, they were able to make my glasses that day before my trip. And the staff from the doctors office next to lenscrafters was so friendly, it made my whole experience wonderful!

Exactly my point about online reviews of businesses!! How can you trust a review when you can't verify that the person reviewing even lives near the business(or in this case, even lives in the same time zone or part of the country) The same person 'Cainoiguy' reviewed a business in Baltimore, Maryland--on the same day, (01/24/2010) as the Lenscrafters here in Caldwell, Idaho. Do you expect us to believe that that customers' review can hold any weight after closer scrutiny? Total bunk, and I feel that Lenscrafters should respond to blatent lies such as this with legal action..... HA! like that'll ever happen, you can't track people like this down--so you can't actually hold anyone accountable for liable claims. You also can't expect any reviews to be worth much (crap - actually) unfortunately, even if the review is in a business' favor..

Jaded :(

P.S. By the way, I haven't been to the Lenscrafters in Caldwell either, so my comments are just fueled by my rage against the bourgeoisie of the industrial cyber-machine and anonymity of the internet!! It's the principle of the thing.......

The eyeglasses here were very expensive! Even with a 50% off coupon, my Versace selection was over $400! And the others were the same. It seemed like there was only very cheap looking stuff(which wasnt that cheap) or very expenxive. By the time you sit down to add the stuff up----it's expensive!!

The Lenscrafters on St Rose and Eastern was nothing more than speectacular. I needed glasses quickly and had never gone to a Lenscrafters before. This location took such great care of me that I booked appointments for my whole family there. The best customer service I have ever received in my life came from the people working at that store. Good Job St Rose Lenscrafters!!!!!

Please visit My Blog to see the entire review:

http://msrozz.blogspot.com/

FRIDAY, AUGUST 28, 2009

Update from LensCrafters...the Liars!

I received a response from the BBB and Lenscrafters is stating that I did not request any enhancements when originally quoted...BULL, I stated exactly what I wanted and it was understood...the employee is just trying to cover her behind! That's why the employee had to call her lab to verify my request...DUH!!!!



I've been passing this information to employees of AT&T so they will know what to expect from this company. My advise, shop anywhere else but Lenscrafters...from what I have seen thus far, the online prices are much better for the same products. Even using insurance, you actually get a better buy not using the insurance except to send in the receipts for reimbursement. These big chain Eyecare companies that accept insurance are really a ripoff anyway. When these stores have any kind of special, you can't use the insurance anyway!